Shipping policy

Shipping and Delivery Policy

We ship our products to most countries around the world. While we strive to deliver goods within our specified delivery timeframe, we cannot guarantee or accept liability for deliveries made outside of this timeframe. As we rely on third-party shipping companies to facilitate deliveries for our customers, we cannot accept liability for personal expenses or other costs incurred due to delivery delays.

Orders are generally shipped within 1 to 2 days of order placement. Delivery times are indicated on the checkout page, as delivery times vary depending on region and weight. Shipping costs are calculated based on the delivery address and order weight.

If you would like to receive your order faster, you can upgrade your shipping options for an additional fee. Please note that unforeseen circumstances may occur, such as customs delays beyond our control, as well as delays during the upcoming holiday season.

We are not responsible for deliveries affected by customs, natural events, courier errors, strikes, or delays, nor for any additional fees, customs charges, or back-end costs incurred. No refunds will be issued under these circumstances. If the carrier fails to deliver, once the tracking number proves that the order was not completed, we can only resolve this issue by reshipping.

IMPORTANT:

We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information. We will not issue refunds for packages returned to sender for any reason. Please enter the correct shipping information at checkout. If the shipping information is not entered correctly before your item is shipped, we are not responsible for the loss of the package. If you realize you have made a mistake in your shipping information, please email us at t28> as soon as possible. We will not be able to issue a full refund. However, we will be able to offer you a reshipment at a cost of $15 for shipping.

30-Day Return Policy

If you are not 100% satisfied with your purchase, you can return your order to the address we provide for a refund or exchange within 30 days of receiving your order. To submit a request, please email us at support@botaniqueparis.co.

You are responsible for return shipping costs. All items originally included with your purchase must be included with your return. You must provide a valid tracking number for your return in order for us to process your refund. Upon receipt of the return and after inspection of the product, we will issue your approved refund via the original payment method.

Return Address:
451 Mirror Court, STE 106
Henderson, NV 89011

You can always contact us with any return questions at support@botaniqueparis.co

Damaged Product

In cases where the product received has manufacturing defects, buyers have the right to request a replacement within 30 days of receiving the item. Buyers may be required to provide photographic evidence of the manufacturing defects to support@botaniqueparis.co.

After 30 days of receiving the item, buyers may no longer request a refund for the item for any reason.