Privacy policy
This privacy policy describes how Scarless MD (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase on the Site.
Contact
After reviewing this policy, if you have any further questions, want more information about our privacy practices, or wish to file a complaint, please contact us by email at business@scarlessmd.ae or by mail using the contact details provided below:
Scarless MD, 1100 Wilshire Blvd, Los Angeles CA 90017, United States
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable person (including the information below) as "Personal Information." See the list below for more details on the personal information we collect and why.
- Device information
- Purpose of collection: accurately load the site for you and perform analyses on site usage to optimize our site.
- Source of collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purposes: shared with our subcontractor Shopify
- Personal information collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.
- Order information
- Purpose of collection: provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when consistent with the preferences you shared with us, provide you with information or advertising about our products or services.
- Source of collection: collected from you.
- Disclosure for business purposes: shared with our subcontractor Shopify
- Personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Customer support information
- Purpose of collection: provide customer support.
- Source of collection: collected from you
- Disclosure for business purposes:
Minors
The Site is not intended for persons under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.
Sharing personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other legal request for information we receive, or to protect our rights in any other way.
Behavioral advertising
As described above, we use your personal information to offer you targeted advertisements or marketing communications that we believe may interest you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising:
FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/.
Use of personal information
We use your personal information to provide you with our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
Legal basis
In accordance with the General Data Protection Regulation (“GDPR”), if you reside in the European Economic Area (“EEA”), we process your personal information on the following legal bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will keep your personal information on file unless and until you ask us to erase this information. For more information about your right to erasure, please see the "Your Rights" section below.
Automated decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when that decision-making has a legal effect on you or similarly significantly affects you.
We make fully automated decisions that have a legal or otherwise significant effect using customer data.
Our Shopify processor uses limited automated decision-making to prevent fraud that has no legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklisting of IP addresses associated with repeatedly failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Sale of personal information
Our site sells personal information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the personal information we hold about you, transfer it to a new service, and request that your personal information be corrected, updated, or erased. If you wish to exercise these rights, please contact us using the contact details above.
Your personal information will initially be processed in Ireland, then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information about GDPR-compliant data transfers, please see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.
If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, social media, or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, such as whether it is their first visit or if they visit frequently.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies necessary for store operation
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with admin access. | 2 years |
| _secure_session_id | Used in connection with storefront navigation. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used to manage customer privacy settings. | 1 year |
| _shopify_tm | Used to manage customer privacy settings. | 30min |
| _shopify_tw | Used to manage customer privacy settings. | 2s |
| _storefront_u | Used to help update customer account info. | 1min |
| _tracking_consent | Tracking preferences. | 1 year |
| c | Used in connection with checkout. | 1 year |
| panier | Used in connection with cart. | 2s |
| cart_currency | Used in connection with cart. | 2s |
| cart_sig | Used in connection with checkout. | 2s |
| cart_ts | Used in connection with checkout. | 2s |
| cart_ver | Used in connection with cart. | 2s |
| paiement | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1 year |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2s |
| master_device_id | Used in connection with merchant login. | 2 years |
| étape_précédente | Used in connection with checkout. | 1 year |
| souviens_moi | Used in connection with checkout. | 1 year |
| secure_customer_sig | Used in connection with customer login. | 20 years |
| shopify_pay | Used in connection with checkout. | 1 year |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1 year depending on value |
| storefront_digest | Used in connection with customer login. | 2 years |
| tracked_start_checkout | Used in connection with checkout. | 1 year |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3s |
| checkout_session_token_<> | Used in connection with checkout. | 3s |
| état-identité | Used in connection with customer authentication. | 24h |
| état-identité-<> | Used in connection with customer authentication. | 24h |
| numéro_de_compte_client_identity | Used in connection with customer authentication. | 12w |
Reports and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2s |
| _orig_referrer | Track landing pages. | 2s |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics related to marketing and referrals. | 30min |
| _shopify_sa_t | Shopify analytics related to marketing and referrals. | 30min |
| _shopify_y | Shopify analytics. | 1 year |
| _y | Shopify analytics. | 1 year |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in different ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and that some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, which are often found in the "Tools" or "Preferences" menu of your browser. For more information on how to change your browser settings or how to block, manage, or filter cookies, you can find it in your browser's help file or on sites such as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or refuse certain uses of your information by these parties, please follow the instructions in the "Behavioral advertising" section above.
Do Not Track
Please note that since there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you wish to file a complaint, please contact us by email or mail using the contact information provided under "Contact" above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the competent data protection authority. You can contact your local data protection authority or our supervisory authority here: https://ico.org.uk/make-a-complaint/
Last updated: [03-03-2023]